Logging in

Here you will find answers to some questions that you might have when using the registry.

I cannot complete all of the questions straight away. Can I come back later?

For security reasons you are logged out automatically if you have been idle for two hours, i.e. not clicked on a link or button or typed in any text. After you type in your password as requested, in most cases you should be back on the page you were on before you were logged out. If not, you can click through to the desired page via the navigation bar on the left. If at the time you were automatically logged out you had made changes in a form without clicking the “Save” button, you will have to make these changes again.

I have forgotten my password what should I do?

If you forget your password, please follow the instructions on the “Forgot password” page. In case you can't remember with which e-mail address you have registered, please contact us.

I’m having trouble logging in what should I do?

If you can’t log in then please contact us and we will do our best to help. Send us an e-mail including your full name and date of birth. Please explain in as much detail as you can what the problem is.